MaLu Consulting (hereinafter "MaLu", "we", "us") is a monitoring and evaluation consultancy registered in Bosnia and Herzegovina, with its registered office at Zagrebačka 67, 71000 Sarajevo, Bosnia and Herzegovina.
We are the data controller for the personal data collected through this website (malu.ba).
Contact: office@malu.ba · +387 61 311 428
We collect personal data only when you voluntarily provide it through the contact form on our website. Specifically, we collect:
| Data | Purpose | Legal basis (GDPR Art. 6) |
|---|---|---|
| Email address | To respond to your enquiry | Art. 6(1)(b) – steps prior to entering a contract; or Art. 6(1)(f) – legitimate interest |
| Message content | To understand and respond to your enquiry | Art. 6(1)(b) or Art. 6(1)(f) |
We do not collect any special category data (e.g. health, ethnicity, political opinions). We do not collect data from minors.
Your data is used solely to respond to your enquiry. We do not use it for automated decision-making, profiling, or direct marketing without your explicit consent.
We retain contact enquiries for a maximum of 2 years from the date of receipt, unless a longer retention period is required by law or the enquiry results in an ongoing business relationship.
We do not sell or share your personal data with third parties for commercial purposes. We may share data with:
All third-party processors are bound by data processing agreements and may only process your data in accordance with our instructions.
Your data is processed and stored on servers located in Bosnia and Herzegovina and/or within the European Economic Area (EEA). We do not transfer personal data to countries outside the EEA without appropriate safeguards.
Our website uses only technically necessary cookies required for the website to function. We do not use tracking, analytics, or advertising cookies without your consent. If this changes, this policy will be updated and a cookie consent mechanism will be implemented.
If you are located in the EU/EEA or Bosnia and Herzegovina, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at office@malu.ba. We will respond within 30 days.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority:
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS.
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last updated" date. We encourage you to review this page periodically.
For any questions or requests related to this Privacy Policy or your personal data, please contact:
MaLu Consulting
Zagrebačka 67, 71000 Sarajevo, Bosnia and Herzegovina
Email: office@malu.ba
Phone: +387 61 311 428